Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Elections and voting

Am I eligible to vote?

To be eligible to vote, your name must be on the Register of Electors.

Certain categories of people cannot vote in certain elections.

The elections which a person can vote in usually depends on their nationality and residency status.

Full details of these categories can be obtained from the Electoral Commission.

How to register to vote

You must be on the register of electors to vote.  You can register at any time by applying online:

UK government website: Register to vote

Alternatively call the Electoral Registration Officer on 0300 300 0150.

You can register to vote even if you are homeless or living in a hostel. You must

  • Be aged 16 or over.
  • Be an EU national.
  • Have no 'legal incapacity to vote'.


Full guidance on registering to vote is available at:

Where do I vote?

If you choose to vote in person, you will receive a poll card. This tells you where to vote.

Alternatively, you can apply

  • To vote by post.
  • For someone to vote on your behalf (a proxy vote).

Apply to vote by post or by proxy when you register or any time afterwards. There are deadlines for particular elections. You can download the form from the Electoral Registration Officer (external link) or call  for a copy on 0300 300 0150.

Voting by post

A postal pack will be sent to the address you request. This contains your ballot paper, postal voting statement and return envelopes. Once you've used your postal vote you can't change your mind and vote at a polling station.

Voting by proxy

Anyone eligible to vote in the election and willing to be your proxy can vote on your behalf.

You must say why you need a proxy vote. For example, you are

  • Going on holiday.
  • Unable to get to the polling place because of a physical condition.
  • Unable to get to the polling station because of work.
  • Attending an educational course.
  • A Crown servant or in the Armed Forces.

Full guidance on postal and proxy voting is available at:

 The Electoral Commission has a website dedicated to answering all your voting queries:

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)