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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Births, deaths, marriages and civil partnerships

Bereavement: advice and support

Bereavement advice organisations that can help you during this difficult time.

There are a number of people and organisations who can support and advise you during times of bereavement.

For more information visit:


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