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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

What the council will deliver for you

This section contains the key planning documents in which we outline our commitments to residents, staff and customers.

A streamlined set of Customer Care Standards detailing the minimum level of service customers can expect when contacting us.

Watch our short film and learn more about the council and its work.

East Renfrewshire Council's new approach to change.

This plan sets out the main activities and targets that we are working towards to achieve a better environment and quality of life for local people.

Information about the Single Outcome Agreement (SOA). Community planning is the name given to describe public service providers like the council, the Police Service and the NHS working together to deliver local services.

We have produced a report capturing the significant pace and scale of improvement and change across the services provided by East Renfrewshire Council.

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