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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Equality and human rights

How we see equality and human rights

East Renfrewshire Council is committed to working with local people and other partners to pursue these as core values which should be reflected in our approaches to jobs, services and participation in civic and social life.

Promoting equality

By commitment to equality we mean making sure that in everything we do, we will work to ensure that everybody is treated fairly; encouraged to contribute fully to the community; and enabled to enjoy the benefits of belonging to the community.

Promoting diversity

By commitment to promoting diversity we mean that we see differences between individuals and groups as valuable assets, to be cherished because they can enrich all of us and not seeing them as problems or concerns. The Council believes that we will get the best from our employees and local people if they can see that their individual and group differences are seen as valuable. We want to learn from the different experiences, ways of looking at things and skills that different individuals and communities have in East Renfrewshire.

Promoting human rights

By commitment to promoting human rights we mean: Encouraging everyone to enjoy their right to participate in decisions which affect their human rights; making ourselves accountable to our customers and correcting any wrongs; taking steps to prohibit, prevent and eliminate all forms of unfair discrimination; assisting local people to know and claim their rights where necessary; and applying the Human Rights Act and other international and regional rights standards.

Our legal obligations

We are also committed to fulfilling our positive legal obligations under the Equality Act 2010 to have due regard, in all we do, to the need to:

  • eliminate unlawful discrimination, harassment, victimisation and any conduct prohibited by the Act;
  • advance equality of opportunity between different groups; and
  • foster good relations between different groups.

For these values to be meaningful, they have to show in the actual experiences and life chances of our local people and all those who work for the Council. In other words, we want them to see real, measurable and positive experiences for all of our communities.

Duty to assess and review policies and practices

The Council accepts its obligation, in law, to use relevant evidence to assess the impact of applying a proposed new or revised policy or practice against the requirements to: eliminate discrimination; promote equality; and foster good relations.

Details of the equality impact assessments we have carried out can be accessed from here.

 


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