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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Disability information

Disabled persons' parking outside your home

If you are a blue badge holder and only have access to on street parking, you can apply for a Disabled Persons' Parking Bay close to your home.

Disabled Parking Bay image

Please note: Disabled Persons' Parking Bays can be used by any blue badge holder once installed.

Granting a disabled persons' parking bay requires an assessment by an Occupational Therapist based in your local Health and Social Care Partnership (HSCP) cluster.

  • You must be a Blue Badge holder.
  • You must not have access to off road parking adjacent to the house (driveway, garage).

You can request an assessment for a disabled parking bay by calling the Single Point of Access number:

Single Point of Access (SPOA)
Tel: 0141 451 0866
Mon to Thu: 8.45am - 4.45pm
Fri: 8.45am - 3.55pm

You can also download an application form and return it to your local HSCP office (if you know it): 


Eligibility for a disabled parking bay

The criteria used for assessing applications are as follows:

  • The applicant should be a severely disabled person.
  • The applicant must be in possession of a current Blue Badge.
  • The applicant must be the driver* of the vehicle, which should be registered at the address where the bay is to be marked.
  • A difficulty in parking must be identified which would be relieved by the installation of the advisory disabled bay.
  • It is not possible to park the car off the road, adjacent to the house in a driveway or other hardstanding area.
  • The installation of the advisory parking bay must not compromise the general requirements of safe and efficient traffic management in the locality.

*As there may sometimes be exceptional circumstances, the following two additional criteria may also be taken into account:

  • The applicant is a passenger (with a blue badge) who cannot be left unattended either inside or outside the home whilst the driver parks the car.
  • The applicant is a passenger (with a blue badge) and it is not possible for a vehicle to stop safely to pick up or set down the applicant unless a bay is provided, for example: when double parking would raise concerns on road safety.

Reasons no bay is permitted

The following situations outline where the provision of any advisory bay is not permitted or is unlikely to be permitted:

  • Households without a car: for example, where the car used by the applicant is owned by an individual who resides elsewhere.
  • Roads having a no-waiting order e.g. yellow lines on the carriageway.
  • Where the bay requested would be on a busy main road, close to a junction or within a turning area.
  • Where the applicant is the holder of a discretionary Blue Badge which is close to its expiry date and may not be renewed.

What is the process?

If you are a blue badge holder and state you have no access to (or space to create) off road parking:

  1. Phone or submit the form to request an assessment for a disabled parking bay.
  2. We determine which HSCP cluster supports your locality (based on your registered GP), if you didn't apply to them directly.
  3. We take details of your eligibility and place you on a waiting list for an Occupational Therapist from your local HSCP cluster.
  4. The Occupational Therapist will assess the information received and decide to proceed or not. They will call you if they require any further detail or to book an appointment for the assessment at your home.
  5. At the home visit the Occupational Therapist will talk to you about your needs and ask to see your supporting documentation (Blue Badge, Vehicle Registration).
  6. If the Occupational Therapist agrees that you are entitled to a parking bay, the council's Roads Service will need to visit the location.
  7. The Roads Service will determine if the location can physically accommodate a disabled parking bay and report back to the Occupational Therapist with their findings. It is possible that a bay cannot be installed.
  8. Once a bay is agreed the works will be scheduled in by the Roads Service.

The whole process from registering for an assessment to the thermoplastic markings being installed on the ground takes around two months.


Rights to a disabled parking bay are covered by the:


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