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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Children and families

Children and families

Information relating to children and families health and care.

Family Smiling

We know that children, young people and their families may need advice, guidance or support for a number of reasons and that there will be times when support is needed in a crisis.

In this section of the website we aim to provide information on the main problems affecting children, young people and their families and how support and advice can be provided.

These pages offer information and advice about care and health services, providing contact details and links to local services.

East Renfrewshire's fifth Children and Young People's Services Plan for 2017-2020 can be downloaded here:

pdf icon East Renfrewshire’s Children and Young People’s Plan 2017 - 2020 [1Mb]

The purpose of this new plan for 2017-2020 is to set out our vision for children, young people, and families and demonstrates our commitment to achieve the best possible outcomes for them.
 

In East Renfrewshire we are very committed to improving opportunities for all children and young people however we recognise that we have a special responsibility for those who are looked after and in our care.  As East Renfrewshire's Corporate Parenting Family we recognise that it is our job to ensure that we are creating as many opportunities for looked after children to succeed as is possible.

To this end we have developed and published our first East Renfrewshire Corporate Parenting Plan and worked alongside children, young people and families to ensure we have got the content right for them. It can be accessed through the following link:

pdf icon East Renfrewshire's Corporate Parenting Plan [668kb]


If you cannot find what you are looking for, you can use the contact form at: Contact HSCP.

You can transform the lives of amazing young people like Jamie and Sophie by giving them a supportive place to call home.

Find out about the adoption process, the criteria and how to take the next steps.

East Renfrewshire Child Protection Committee (ERCPC) pages.

This page provides general information about the Children's Hearings system.

Information about the social, leisure and friendship opportunities for children and young people who have additional support needs.

Information about our role to promote the welfare of children and families across East Renfrewshire.

Information about East Renfrewshire commitment to partnership working for early years.

Links to the disability services the council provides for families.

The following pages will give you information about looking after your health and staying healthy.

Technology Enabled Care (TEC) is the umbrella term to describe how technology can be used to support health and wellbeing for all ages. This includes Telecare, Telehealth and digital health and care.


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