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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Benefits

Employment and job seeker benefits

Benefits to help you get back into work from the UK government.

The following employment and job seekers benefits are offered to citizens who qualify. These benefits are managed and paid by central government.

Employment and Support Allowance

Employment and Support Allowance replaces Incapacity Benefit and Income Support that is paid because of an illness or disability for new claimants from 27 October 2008.  Jobcentre Plus will review your Incapacity Benefit claim to see if you're capable of work or eligible for ESA.

Your claim won't be reviewed if you'll reach State Pension age before 6 April 2014.

Income Support

Is extra money to help people on a low income. It's for people who don't have to sign on as unemployed. Whether you qualify or not and how much you get depends on your circumstances.

Jobseeker's Allowance

Is the main benefit for people of working age who are out of work or work less than 16 hours a week on average. If you're eligible, it is paid while you're looking for work.

Statutory Sick Pay

If you're an employee and unable to work because you're ill you may be able to get Statutory Sick Pay. It is paid by your employer and can be paid for up to 28 weeks. 

Working Tax Credit

Is based on the hours you work and get paid for, or expect to be paid for, either as an employee or a self-employed person.


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