Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

Environmental Services performance information

This page details performance information related to Environmental Services.

Service overview

Environmental Services covers many different areas within the council. The Waste Strategy section is responsible for ensuring that the council meets its Regulated waste requirements and also maintains all contracts in relation to waste. The Roads and Transportation Service primarily manage and maintain the road network.  The Cleansing Service undertakes street and pavement cleaning operations, as well as graffiti removal. It also works closely with the Health and Social Care Partnership in provision of the Council's Community Offender programme. The Trading Standards service has a statutory duty to enforce consumer protection legislation. This includes the prevention of underage sales. The Environmental Health service ensure the food we eat is safe and of good quality, improve housing conditions, safeguard standards of workplace health and safety, and create a better environment.

How the public can get involved

The Waste Strategy team deliver information events and talks to a variety of groups including community councils, schools, and the general public. The Roads service has undertaken extensive consultation with local residents and businesses.  We also actively encourage residents to let us know where there are road or lighting defects in need of repair and these can be logged though our website.  We also work with local schools to promote road safety and provide bikeability training to all primary schools in the area. Litter surgeries are also run by the cleansing team that invite local groups and schools to take part in litter picks to raise awareness of fly tipping and litter management.  The Prevention Services team attends a number of community engagement events throughout the year.  Members of the public can attend these events to ask general advice or request specific support from the prevention team. Residents are also surveyed on these services as part of the Citizens' Panel questionnaire and are encouraged to let us know about areas for improvement.

Table showing Environmental performance information Environmental performance information

Performance Indicator

2015/16 Value

2016/17 Value

How well are we doing?

The percentage of total household waste that is recycled.56.4%61%Improving. Data requires final verification.
The percentage of the road network that should be considered for maintenance treatment.39.2%N/AImproving. Performing above target.
Cost of environmental health per 1,000 population.£7,403N/AData not available at end year.

To find out more about how East Renfrewshire is performing in comparison to other Scottish councils visit the mylocalcouncil tool and our benchmarking page.

What are we doing to improve performance?

We introduced a new kerbside collection service in October 2016 along with changing collection receptacles both in response to customer feedback and to help reduce running costs for the service in future years. The new service included the introduction of new vehicle routes for all collections and these routes are being fine-tuned to make them more efficient and allow us to provide the best service to our residents.

We are investing a further £1.6m in improving local roads and footpaths in 2017/18. We are also continually working to strengthen the link between our Roads Asset Management Plan and the efficient use of resources for roads maintenance. We will continue to use the assessment of roads and footways resurfacing requests as an integral part of prioritising our maintenance programme. Improving infrastructure for walking and cycling is a key priority. Every year the Council implements a programme of prioritsed improvements to make it easier for residents to walk or cycle. The scope and scale of infrastructure improvements is reliant on funding from the Scottish Government and success of applications to external funding sources.

The Cleansing Team are using the Scotland Excel framework for mechanical sweepers and we now have a service that can be better controlled to allow for seasonal demands. New street sweeping routes allow every street to be swept a minimum of once every 6 weeks as well as having quick response teams to deal with reported issues.

A Prevention Team was set up which links both Environmental Health and Trading Standards teams with the task of developing innovative and empowering projects to keep residents safe and confident. Both Environmental Health and Trading Standards teams have agile kits allowing them to be more flexible and responsive to client needs.

More detailed information on what we are working to achieve can be found in the following documents;

Other internet pages that might be useful are:


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)