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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Council tax

Who should pay council tax?

Who is responsible for paying council tax?

The person or people named on the front of the bill is/are responsible for paying the council tax for the property. This will be the person who falls into the first category that applies in the following list:

  1. The owner, if they live in the property.
  2. The tenant living in the property.
  3. The sub-tenant living in the property.
  4. Anyone else living in the property.
  5. The leaseholder.
  6. Anyone else with the right to live in the property.
  7. The owner, if the property is empty.

Two or more person(s) jointly liable:

If there are two or more owners or tenants, they will be jointly responsible for paying the council tax, even if we only send the bill to one of them.

You are both, individually and together, responsible for making sure that your council tax is paid in full:

  • If you are husband or wife, civil partner, or you live with someone as if you were married.
  • If you and someone else are joint owners/tenants of a property.

The amount of council tax you pay depends on the banding of the property and any discounts, exemptions or reductions you may be eligible for:

For details on how to pay your council tax, visit:

Every 2 years, the Council carry out a customer feedback survey to get your views on our council tax service and any improvements we can make. Results are available in ourpdf icon latest newsletter [110kb].


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