Skip to content

Our Customer Service opening hours have changed. Opening hours are now 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Adults and older people

Taking medication

Information about taking your medications.

Many people forget to take prescribed medicines, or take them in the wrong way, which can put their health at risk.

There are many ways in which you can be supported to take your medicines. This support can ensure you continue to take the right medicine, in the right amount, at the right time.

Your local chemist may be able to offer you help with reminder charts and larger type labels. They can also transfer your prescription into a dosette box which is marked with the days of the week and the times at which you should take your medication. Another way to help you to remember is to keep a diary or planner and tick off each dose as you take it.

If you receive daily support from a homecare worker they can help to ensure that you always take the right medication at the right time. They will keep a written record of it and may be able to help with collecting repeat prescriptions from your GP or pharmacy

If you are still unsure and need support taking medication you should contact your GP, District Nurse or local pharmacy for advice.

The Medicines in Scotland: What's the right treatment for me? booklet focuses on the patient journey starting at consultation and explains how people can work with their doctor (or other healthcare professional) to decide whether a medicine is needed and if so, which to prescribe. It also explains about the likely benefits and possible risks of medicines.



Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)