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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Adults and older people

Care Homes and Housing Choices

Information about care homes and housing options for adults and older people.

Care home

My choices if I can't stay at home

You may need some extra support to enable you to stay in your own home independently or you may have to consider moving into to a residential or nursing care home. You may also have an elderly relative who needs this extra support.

Links to information sources on housing options for adults and older people including sheltered accommodation, housing adaptations and support to stay in your current home.

Information about residential and nursing care homes for adults and older people.

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