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Our Customer Service opening hours have changed. Opening hours are now 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Carers and advocacy

Life outside caring

Juggling life as a carer often means your needs can be last on the list.

Volunteering opportunities for carers

Volunteering can put you in touch with opportunities that are flexible, fun and maybe even offer avenues to develop your career and personal skills.

In East Renfrewshire, there are many opportunities to volunteer.  Volunteering in your community might just have some spin off benefits you didn't think about.  Keeping active can help keep support positive wellbeing, both physically and mentally.

Voluntary Action offers extensive advice on volunteering:

Learning opportunities for carers

Many carers find it helpful to do something for themselves outside of caring. Our adult learning services can help match you to the learning opportunity that is right for you, whether it be building up your confidence, building on your skills or developing a new interest.

Caring and Employment

Your rights in work

As a carer it can be difficult to balance caring and work responsibilities. Many employers have developed carer- friendly policies to support staff in their caring role or returning to work from caring. Carers have the right to request flexible working.

The Employment Act (2002) gave the right to request flexible working to working parents of children under the age of six (or 18 if the child has special needs) and this has been extended in 2007 to also apply to employees who care for an adult.

Many employers already have flexible working policies as they recognise that this helps employees achieve a better work/life balance.

The Carers Centre can help you access information and advice relating to your caring role and answer any questions you may have.

Getting back to work

If you are thinking of returning to work and would require advice or support to do so there are a number of programmes and development opportunities open to carers and ex carers. Work EastRen is the name for all the services in East Renfrewshire who can help you find a job or training for a new job.


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