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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Children and families

Children in need

Information about our role to promote the welfare of children and families across East Renfrewshire.

It is our role to promote the welfare of children and families across East Renfrewshire as cited in section (12) of the Social Work (Scotland) Act 1968.

We have a general duty to promote social welfare by making available to families advice, guidance and assistance under the act. We also have a duty to safeguard and promote the welfare of children in need in our area and, so far as is consistent with that duty, to promote the upbringing of children in need by their families by providing a range and level of services appropriate to children's needs.

We provide assessment of need and on going support to families affected by substance misuse, mental health, children affected by disability, families experiencing problems due to separation and loss and with children experiencing difficulties with trauma or behavioural problems. We also work with some young people who are at risk of offending within their communities or children involved with the children's hearing due to a lack of parental care or being out with parental control. Following assessment we will work in partnership with families to try to bring about change to ultimately improve outcomes for our children and young people.

Definitions of need can be found in the Children (Scot) Act 1968 and the Children (Scotland) Act 1995. The sections which relate to children in need as are follows:

Section 93 (4), section 22 (3), section 93 (2), section 93 (1), section 22 (3) (B), section (4) ,section 19 and section 25.


Request for Assistance Team
0141 577 3557

Children and Families Team, Barrhead
Tel: 0141 577 8300
 

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