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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Children and families

Children in need

Information about our role to promote the welfare of children and families across East Renfrewshire.

It is our role to promote the welfare of children and families across East Renfrewshire as cited in section (12) of the Social Work (Scotland) Act 1968.

We have a general duty to promote social welfare by making available to families advice, guidance and assistance under the act. We also have a duty to safeguard and promote the welfare of children in need in our area and, so far as is consistent with that duty, to promote the upbringing of children in need by their families by providing a range and level of services appropriate to children's needs.

We provide assessment of need and on going support to families affected by substance misuse, mental health, children affected by disability, families experiencing problems due to separation and loss and with children experiencing difficulties with trauma or behavioural problems. We also work with some young people who are at risk of offending within their communities or children involved with the children's hearing due to a lack of parental care or being out with parental control. Following assessment we will work in partnership with families to try to bring about change to ultimately improve outcomes for our children and young people.

Definitions of need can be found in the Children (Scot) Act 1968 and the Children (Scotland) Act 1995. The sections which relate to children in need as are follows:

Section 93 (4), section 22 (3), section 93 (2), section 93 (1), section 22 (3) (B), section (4) ,section 19 and section 25.

Social Work
Duty Social Worker

Tel: 0141 577 4000

Tel: 0141 800 7850

Lygates House,
224 Ayr Road,
Newton Mearns,
G77 6DR
Tel: 0141 577 3367

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