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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Benefits

Contact us: Benefits

Information on how to make an enquiry related to benefits.

For all your benefit enquiries (including council tax reduction), our opening hours are Monday to Friday from 8.45am to 4.45pm. You can visit us in person (or send us a letter) at:

Benefits
East Renfrewshire Council HQ,
Eastwood Park,
Giffnock,
East Renfrewshire
G46 6UG

Or;

East Renfrewshire Council Offices,
211 Main Street,
Barrhead,
East Renfrewshire
G78 1SY

Tel: 0141 577 3002
Email: benefits@eastrenfrewshire.gov.uk

You can also register a benefits advice request with the money advice and rights team using the following form:

Money advice and rights referral form

The money advice and rights team can also provide free, independent and confidential support if you are in debt. They can:

  • Meet you face-to-face.
  • Talk to you by phone.
  • Arrange home visits if preferred.
  • Provide email advice.
Money advice and rights team
East Renfrewshire Council Offices,
211 Main Street,
Barrhead,
East Renfrewshire
G78 1SY
Tel: 0800 052 1023
Email: mart@eastrenfrewshire.gov.uk

If you prefer, you can free text MONEY followed by your name to 80800 and money advice staff will phone you back to arrange an appointment.


Please note for all other council tax enquiries you should use:


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