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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Housing services

Housing Options guide

Our Housing Options guide outlines useful information on council housing, housing associations, and sheltered housing in East Renfrewshire

Housing Options image

Our guide to pdf icon Housing Options in East Renfrewshire [821kb] gives information about the provision of housing within East Renfrewshire including council housing, housing associations and provision for special needs groups. It also provides information on buying a house as well as low cost home ownership.

The Guide provides a general picture of the housing options available to you and will allow you to explore these options and decide on the best solution based on your own circumstances.

Our Housing Options page contains more information, including downloadable leaflets on specific topics, and links to more information on the council's website and elsewhere.

Housing Adaptations and Advice Leaflet

Our Private Sector Housing Team have also produced an information guide on pdf icon Housing Options for Older and/or Disabled People [693kb]. This provides information and advice specifically for clients seeking further information on:

  • adaptations,
  • housing options for older and/or disabled people,
  • Care and Repair services, and
  • Health and Social Care Partnership assessments.

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