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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Environmental Health

Immigration Control

Letters for immigration purposes.

For any resident requiring a letter for immigration purposes, certifying that no overcrowding would be created by the proposed additional occupier(s), the application form can be downloaded directly from this link. On payment of the appropriate fee (£80 payable at Eastwood Headquarters, Rouken Glen Road, Giffnock or £38 where a copy of the certificate is required within 1 year of inspection being carried out) an Officer from Protective Services will visit and carry out the required inspection. After the inspection a letter will be provided for the applicant certifying the proposed occupancy.

Should a revisit be required within a 6 month period of the initial visit, a 50% fee reduction is applied.


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