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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Age restricted products

Our Trading Standards Service are responsible for compliance with legislation that restricts the age group to which certain products are sold.

This legislation's focus is to ensure the safety of young people. The products we are responsible for are: 

  • Tobacco and tobacco products.
  • Fireworks.
  • Petrol.
  • Spray paints.
  • DVDs.
  • Computer games.

Other agencies are responsible for other underage products (e.g. alcohol is the remit of the Police), but we can advise on who to contact.

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