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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Trading Standards

Age restricted products

Our Trading Standards Service are responsible for compliance with legislation that restricts the age group to which certain products are sold.

This legislation's focus is to ensure the safety of young people. The products we are responsible for are: 

  • Tobacco and tobacco products.
  • Fireworks.
  • Petrol.
  • Spray paints.
  • DVDs.
  • Computer games.

Other agencies are responsible for other underage products (e.g. alcohol is the remit of the Police), but we can advise on who to contact.

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