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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Trading Standards

Consumer rights

Our Trading Standards Service advises consumers on their rights should the goods and services they purchase prove to be unsatisfactory. These guidance notes will help educate consumers on how to pursue their legal rights and ensure that they are confident well informed consumers.


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