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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Advice leaflets for traders

Our tailored service enables you to generate advice leaflets for your business to help you comply with Trading Standards obligations.