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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Trader advice and support

Our Trading Standards Service advises businesses on the correct quantity that should be used when selling their goods.

Our tailored service enables you to generate advice leaflets for your business to help you comply with Trading Standards obligations.

Guides for businesses on their rights and obligations to consumers and how to comply with legislative requirements.

Our Trading Standards Service provides advice to businesses on the relevant safety legislation that applies to goods that they supply.

External website: A guide for businesses who sell goods and services to consumers.

Trading Standards Scotland and their duties.

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