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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Enforcement of trading standards

Our Trading Standards Service are responsible for compliance with legislation that restricts the age group to which certain products are sold (tobacco and tobacco products, fireworks, petrol, spray paints, DVDs and computer games).

Our Trading Standards Service ensures compliance with Animal Health legislation by visiting farms to check laws are being followed and records kept.

Our Trading Standards Service ensures that the quantity or measure by which goods are sold is correct. These guides will inform on the measure that is relevant to the various goods.

A Trading Standards Officer's Duties.

Trading Standards Fees for 2018/19.

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