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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

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Can't find what you need?

Tell us about your enquiry and our Customer Services Team will respond or pass your enquiry on to the correct people.

Live Chat

Between 8.45am and 4.45pm Monday to Friday, contact us via Live Chat, where our advisors can help you with your enquiries and assist you with making online requests.

You can tell us via our general enquiries forms and we will aim to respond within 5 working days.

If you need to speak to us, please request a telephone call via 'Call me soon' and we will get back to you when an officer is available.  Note our business hours are 8.45am - 4.45pm Monday to Friday.

In the event of an out of hours emergency please call direct on our emergency contact numbers


Any general enquiry to which you've been unable to find the answer to online.

Request a call back from the council to discuss your issue over the telephone (if you'd prefer that to receiving an email).

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