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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

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Roads and lighting

Road, pavement, lighting and bollard issues. Blue badge applications.

Apply online through the national website for the disabled parking permit.

Report faults in local roads that require maintenance.

Report faults (emergencies by telephone, non-emergencies online) in street and traffic lighting.

Report faults in pavements that require maintenance or repair.

Find out about grit bins and which main roads will be gritted.

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