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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

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Planning, building standards & licensing

New and existing planning and building standards applications, completion certificates, amendments or extensions to applications, payments, licences and permits.

View existing planning applications in your area.

View existing building warrants.

Apply for planning permission.

Apply for building standard applications.

Apply and pay for licences.

Pay for various applications, searches and copy documentation.

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