Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Emergencies

Prepare your community

In the event of an emergency, the resources and knowledge of local communities can be very helpful.

Community members working together to remove ice from a path.

The emergency services may be too busy to assist or possibly not able to reach the scene of an emergency immediately. In this instance, the initial response may depend on the local community.

This isn't about doing the job of the emergency services, but supporting your community and those in it by making preparations and using the skills and knowledge that the community has available.

Community risk register

All work done by the community should be safe and appropriate. The government does not expect the public to take unnecessary risks during an emergency.

A community risk register is designed to inform the general public of a range of potentially disruptive events to the local area based on current risk assessments.

Further details, including where to view the current community risk register, are available at:

What can you do in your community?

Emergencies affect people in different ways; they disrupt people's lives and can affect the way people cope. When living in a community, it is a good idea to think about the people in your surrounding area, such as neighbours.

You could:

  • Keep a list of phone numbers of vulnerable neighbours, relatives, etc.
  • Offer help with shopping or any other essential tasks
  • If there is ice or snow, clear it from pathways
  • Visit lonely neighbours and ensure that they are OK
  • Teach younger people to help the older generation.

A community resilience plan is a way for your community to come together to think about what it could do to be prepared for an emergency and to assist the emergency services should an emergency occur.

It may be beneficial for your community to prepare a community resilience plan. The Civil Contingencies Service can provide advice and guidance for your community group to help with this. Please contact us for more information.

For further information on personal and community resilience, visit: Ready Scotland.


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)