Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Trading Standards

Trading Standards Scotland

Trading Standards Scotland and their duties.

TSS has a duty to coordinate and enforce cross boundary and national casework as well as undertake the specialist functions of tackling illegal money lending and e-crime. It is a resource intended to add capacity to local authority trading standards teams in these areas of activity. The website is intended to signpost consumers, businesses and others to appropriate sources of help and advice. In addition it provides a reporting tool for those wishing to report scams or illegal money lending to the national team. TSS is funded by the UK Department for Business, Innovation and Skills and managed by the Convention of Scottish Local Authorities (COSLA); the representative body of local government in Scotland.

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)