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Our Customer Service opening hours have changed. Opening hours are now 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Trading Standards

Trading Standards Scotland

Trading Standards Scotland and their duties.

TSS has a duty to coordinate and enforce cross boundary and national casework as well as undertake the specialist functions of tackling illegal money lending and e-crime. It is a resource intended to add capacity to local authority trading standards teams in these areas of activity. The website is intended to signpost consumers, businesses and others to appropriate sources of help and advice. In addition it provides a reporting tool for those wishing to report scams or illegal money lending to the national team. TSS is funded by the UK Department for Business, Innovation and Skills and managed by the Convention of Scottish Local Authorities (COSLA); the representative body of local government in Scotland.


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