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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish


You can report fly-tipping incidents online. It is quick and easy to do so and your report will be received by the Street Cleaning team immediately.

Fly-tipping is a crime.  If you see someone fly-tipping please report the details to the Police. 

We need to know:

  • the location of the fly-tipping incident
  • what type of fly-tipping e.g. fridges/ freezers, asbestos, tyres etc.

You can also upload a photo of the fly-tipping. This will allow us to see the severity of the incident you are reporting.

We will try to remove fly-tipping as quickly as possible. However, it must be noted that the Council will not remove fly-tipping from privately owned property. In these cases we will request that the landowner removes the fly-tipped items.

Report fly-tipping

I don't want to make an online request

If you do not want to use the online form, you can call Customer Services on 0141 577 3001 (Mon to Fri: 8.45am - 4.45pm). Or use our 24 hour Ring and Report helpline:

Ring and Report helpline
0800 013 0076
The line is open 24-hours a day and the line is free and confidential.


If you are caught fly-tipping, you may be fined up to £10,000 and could face up to 6 months in prison.

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