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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Do I need a Building Warrant

All building construction works (with some exceptions) must comply with the standards prescribed in the Building Standards (Scotland) Regulations.

A Building Warrant application is required for the erection, change of use, alteration or extension of a building and is also necessary for the demolition of a property. It is valid for 3 years and construction work cannot begin before the Building Warrant has been approved.

Where the proposed work involves structural design (for example: steel frame, beams, roof structures) either structural calculations or a certificate from an approved Certifier of Design should accompany the Building Warrant application.

On some projects Building Standards may consult with various bodies before the assessment of an application is complete, for example: the Fire Authority, Scottish Water, SEPA (Scottish Environmental Protection Agency) and the Health & Safety Executive.

Customer Journey

The Customer Journey explains the roles and responsibilities of the home owner in relation to the building standards process, and gives helpful guidance to those who intend to carry out building work and where to seek help.

The Customer Journey can be accessed at:

The following document provides a list of works that do not require a building warrant:

Small Domestic Works Not requiring A Building Warrant

For guidance on common small domestic alterations and works which don't require a Building Warrant click on the link below

Owners And Developers Responsibilities

For guidance on the responsibilities of property owners and developers click on the link below

Extension / Attic conversion - common points raised by our Surveyors

If your application is for an extension or attic conversion to your property, we have prepared a checklist of the most common points raised by our Surveyors when assessing applications:

What happens if I begin building works without a warrant?

It is an offence to start work without a building warrant, where a building warrant is required. Starting work could result in statutory enforcement action being taken and result in a fine of up to £5,000.


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