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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

1. Registration of an application

Once all minimum requirements and documentation have been submitted to the planning service and the appropriate fee paid the application will be formerly registered. Information on submitting an application and costs can be found at:

The council may require additional information from an applicant in order to assess a proposal, for example: a transport assessment or a flood risk assessment. Other than reports that are statutorily required (such as, in some circumstances, Environmental Impact Assessments), the legislation is such that the council cannot refuse to register and validate an application if these documents are not provided when the application is first submitted.

When these documents are received, these will be made available for inspection online along with the application.

When an application is registered it will be allocated to one of the categories of 'local' or 'major' development. The category affects how the application is processed and decided. Typical householder requests, usually, fall in the local category. For more on the definitions, please see:


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