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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Planning and Building Standards

How to submit a planning comment online

You need to register with the on-line planning service to make comments. You do not need to register to view current applications.

Registering to make a comment also allows you to use advanced functions (you can also register without making a comment):

  • You will be able to save particular searches.
  • Track individual applications and receive email updates when the status of these applications change (for instance, when an application is decided).
  • Identify an area or a street and receive an email alert when a new planning application is made there.

To make your comment go to the online planning service and select 'Register' (if you haven't already) or 'Login'. Registering requires you to provide an email address that you can access.

Find the application that you are interested in by using the 'Search' screen (you can search by the planning application reference number or the address of the property) and select the 'Make a Public Comment' button to the right of the screen.

You can also browse a current list of all applications:

If you want to know how we process a planning application, please visit:


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