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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Sending an email or writing to us

You can make comments on applications in writing or by email, however you will miss out on some of the additional tracking options offered by the online planning service.

If you have any queries for the case worker of an application, please send them to:

Development Management
2 Spiersbridge Way,
Spiersbridge Business Park,
Thornliebank,
East Renfrewshire.
G46 8NG
Email: planning@eastrenfrewshire.gov.uk
Tel: 0141 577 3001

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