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Complaints, feedback and having your say

Complaints procedure - Health and Social Care Partnership

Health and Social Care Partnership (HSCP) complaints are made in the same way, but have a 3 stage process.

You can contact us about complaints relating to our Health and Social Care Partnership (HSCP) by using the universal council complaint form:

Make a complaint

HSCP complaints are required to follow a separate complaints procedure to other council complaints.

HSCP has a 3 stage complaints process:

Stage 1

At stage one a complaint about our Health and Social Care Partnership will normally be responded to within 20 working days.

Stage 2

At stage two, we will respond to a complaint about our Health and Social Care Partnership normally within 20 working days.

Stage 3

This is the final stage of our HSCP complaints procedure.  If you are still unsatisfied with our responses your complaint will be passed to the appropriate independent review committee who will carry out an impartial investigation and make recommendations.

We are committed to improving our services. We may contact you to find out what you thought about how we dealt with your complaint. We value your feedback and use this information to help us improve in the future.


Please be aware of our policy on how we expect our staff to be treated:


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Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





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