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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Our offices will be closed on Friday 22nd and Monday 26th September. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Roads and Lighting

When do we start gritting the roads?

Our team operates on a rota and will be available on 24hour standby until May. Using information about the weather and road conditions from a number of sources including Meteogroup a specialist road weather forecasting service, the MET office, road sensors and visual inspections of road conditions) our team will decide whether to take action and grit.

Why are the roads not gritted when I can see there is a frost on my car?

We take action when road surface temperatures are at or below freezing. Roads retain heat and do not cool as quickly, so frost on a car can be misleading. Gritting will usually take place when temperatures are forecast to reach 0°C or below and there is likely to be water present to form ice.


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