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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Roads and Lighting

Why is my street not gritted regularly?

The gritting routes have been carefully designed and adapted to ensure that we grit the primary, main routes within East Renfrewshire. These include bus routes and heavily trafficked routes. These are:

  • Main 'A' roads.
  • Access to fire stations.
  • Bus routes to schools.
  • Main bus routes.
  • Routes to local employment areas.

The routes have been designed to cover as much of the network as possible within our resources. During poor weather conditions resources are targeted to the areas of greatest need.

How do I know which roads will be gritted as a priority?

The network of priority roads that we treat and grit is shown on the maps of gritted roads and grit bin locations.

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