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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Blue badge scheme

What happens after your blue badge application?

  • If you return a correctly completed blue badge application form to customer services and are entitled to a badge, we will issue that badge within 14 working days from receipt of your application.
  • If a decision to award a blue badge cannot be made within 14 working days customer services will contact you within 7 working days and tell you what will happen next.
  • If you currently hold a blue badge you will be notified 8 weeks prior to your current badge expiring by text, email or letter.

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