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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Blue badge scheme

Who automatically qualifies for a blue badge?

You automatically qualify if you are over two years old and meet one of the following criteria:

  • You receive the higher rate of the mobility component of the Personal Independence Payment (formerly Disability Living Allowance).
  • You receive the Mobility Component of Personal Independence Payment.
  • You are registered blind.
  • You receive a War Pensioners' Mobility Supplement.
  • You receive an award under the Armed Forces Compensation Scheme (AFCS).

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