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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Council tax

Can I get council tax reduction?

You can apply for council tax reduction whether you own your own home, rent, are unemployed or are working.

To qualify for council tax reduction:

  • You must be on a low income whether from DWP benefits or low paid work.
  • You must be the person responsible for paying the council tax bill.
  • You (and your partnermust not have more than £16,000 in savings or capital, unless you are receiving Pension Credit (Guarantee Credit).

For more information go to the UK government: Recommended Benefits Calculators or you can request a free benefits health check from the council.

If you do not meet these requirements, you may still be entitled to other discounts or reductions:


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