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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council tax

Applying for council tax reduction

If you are not sure if you qualify, make a claim. Complete the below form and send in the original documents we ask for within 2 weeks. You can also take them to your local Council office where we will copy them.

Apply for a Council Tax Reduction / Housing Benefit


Documents required

  • Proof of identity - for example, birth certificate, driving licence, passport etc

We need to see at least 2 of these documents for each person as evidence in support of your claim. Please provide proof of:

  • National Insurance Number.
  • Capital, savings and investments - this would be all of your bank, building society, post office books or 2 statements, certificates for premium bonds, National Savings Certificates, ISAs, stocks, shares and unit trusts.
  • Earnings - for example copies of payslips, pdf icon Self Employed Income form [86kb].
  • Other income. 
  • Benefits, allowances or pensions.
  • Other money paid out - letters about student grants, agreements or receipts from registered child carers.
  • Private rent and tenancy.

What happens next?

We aim to process all council tax reduction claims within 4 weeks.

Once you have made a claim, we will calculate how much council tax reduction is due by looking at:

  • How much money you have coming in.
  • Any savings you may have.
  • Your personal circumstances.
  • The amount of Council Tax you have to pay.

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