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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Council tax

How much council tax will I pay after council tax reduction?

The amount of reduction you are entitled to is applied directly to your Council Tax Account and so reducing the amount of Council Tax you have to pay. You will receive a new Council Tax Bill after any reduction is applied showing you the amount you have to pay.

Council Tax bills also include charges made by Scottish Water for water and waste water services. You will still need to pay these charges even if you receive Council Tax Reduction.

If you have applied for and are entitled to Council Tax reduction from the beginning of April, the amount of reduction shown on your Council Tax bill is the total benefit for the whole year. This may change if your circumstances change during the year. Reduction can only be backdated for special reasons.

Please note Council Tax Reduction is normally paid from the Monday after the date of application received.

You can find information on council tax charges by band at:


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