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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council tax

Second Adult Reduction

Second Adult Reduction is a different kind of Council Tax Reduction for single people who have to pay council tax and who have other adults on a low income living in the household.

It can be claimed by anyone who does not have a partner, but only if they do not qualify for the council tax single person discount because they share their home with another person, who:

  • Is aged 18 or older.
  • Is on a low income.
  • Does not pay them rent.

If you think this applies to you, please call us on 0141 577 3002.

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