Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

***** Our Live Chat is currently unavailable due to technical issues.  Please contact Customer Services on 0141 577 3001 for any enquiries.  Sorry for the inconvenience. ***** 

Environmental Health


If a swarm of bees is in a garden or accessible area, the householder may contact a beekeeper. However, if they are in an inaccessible area or all residents can see is them flying in and out a beekeeper will not attend.

We would not arrange treatment of bees unless there is a swarm of honey bees inside a room and the beekeeper cannot go, as they are a protected species. They are not naturally aggressive.

It is up to the individual to determine if the pests are wasps or bees. Wasps have distinctive yellow and black bands. We would not treat bumblebees and a beekeeper will not take them.

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)