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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 


Wheelchair accessible vehicles

Applications for wheelchair accessible Taxi Licence or Private Hire Car Licence are now available.

The age limit for which a wheelchair accessible vehicle entry level onto a private hire car licence/ public hire car licence is up to a maximum of 7 years from the first date of registration and must then be removed from the licence up to a maximum of  12 years from the first date of registration.

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