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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council performance, statistics and spending

2015/16 Performance Information

Performance reports and information from financial year 2015/16.

East Renfrewshire has published its End Year Report and End Year Presentation for 2015-2016.

The report shows how the council is prioritising services and resources to make a positive difference for the people of East Renfrewshire. 

The presentation highlight key successes in the council's performance and the areas we want to focus on in the coming years.

The documents below detail how services performed within the Council in financial year 2015/16.

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