Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Technology Enabled Care (TEC)

Telecare self-check tool

Take the quick self-check test to see if you or someone you know could benefit from Telecare.

  • you'll be asked between 3 and 6 questions
  • the check should take between 3 and 5 minutes to complete
  • you do not need to give any personal details
  • the check gives useful advice will and say if you or someone you know should apply for Telecare

Take the Telecare self check test

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)