Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

Costume safety this Halloween

Halloween is all about dressing up but when choosing your costumes this year, be sure to shop with safety in mind.

October 2017

Parents are being reminded to be vigilant to the fire risks that Halloween costumes can pose to their children.

As youngsters prepare to celebrate Halloween on October 31, residents are being reminded that costumes have the potential to cause serious injuries or burns.

These safety issues were brought to the public eye in 2014 when the 8-year-old daughter of Strictly Come Dancing host Claudia Winkleman suffered severe burns after her witch outfit caught fire.

When buying a costume, consider the following:

  • Has it got a CE marking? Be aware that CE markings can be faked by counterfeiters or those looking to cut corners.
  • Who are you buying it from? Are you in a reputable shop? Buy from a retailer who has made a statement about enhanced testing for their fancy dress range i.e. Aldi, Asda, Sainsbury6's, Morrisons and Tesco.
  • Be wary of costumes with multiple layers. Be particularly wary of those with multiple layers of thing, synthetic fabrics which allow more oxygen to get to the fire and results in faster burning.
  • More expensive costumers are not necessarily safer than cheaper ones.
  • Keep little ones away from naked flames i.e. candles, barbeques, fire pits and fireworks.

For further consumer advice, call the citizens advice consumer helpline on 03454 040506.


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)