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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

East Renfrewshire Citizens' Panel is recruiting

Would you like to have a say on the issues that affect residents in East Renfrewshire?

Citizens' Panel

The Citizens' Panel is one of the ways that the Council listens to residents' views.  Feedback is used to improve local services and policies.

As a member you will receive two surveys a year asking for your views on local services and other important issues.  If you wish, you can also take part in occasional consultation events or discussion groups with other panel members. 

Anyone living in East Renfrewshire can join - current members are from across the area, and from all parts of the community.

If you're interested in becoming a member, visit or call Engage Scotland (who manage the panel) on 0800 027 2245. A printed form can also be requested by emailing or calling.

Everyone signing up will be entered into a draw to win one of four £50 prizes. 

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