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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

Bin collections update

Plan for resuming collections following snow

4 bins - blue, green, brown and grey

For residents whose green bins were not collected due to the adverse weather, please place your green and blue bin out together on your next scheduled collection day.  

For residents whose brown bins were not collected last week, also leave them out and they will be emptied as soon as possible.  We'll not be collecting brown bins this week other than those that were missed last week.

Collections will return to normal as of Monday 12 March.

Blue bins should be placed out for collection on your normal scheduled day.


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