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 Live chat  is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

Why we collect your information

We need to collect and hold information about you to:

  • deliver public services
  • confirm your identity to provide some services
  • contact you by post, email or telephone
  • understand your needs to provide the services you request
  • understand what we can do for you and inform you of other relevant services and benefits
  • get your opinion about our services
  • help us to build up a picture of how we're performing delivering services to you and what services the people of East Renfrewshire need
  • process financial transactions
  • prevent and detect fraud and corruption in the use of public funds
  • allow us to carry out statutory functions efficiently and effectively
  • make sure we meet our statutory obligations including those related to diversity and equalities

We may not be able to provide you with a product or service unless we have enough information, or your permission to use it.


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