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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 


Benefits online calculator

Work out whether you should be receiving benefits using this online confidential benefit calculator. You do not have to provide your name.

The government website recommends independent benefits calculators to help you work out what you may be entitled to:

What you'll need

You'll need accurate information about your:

  • Savings
  • Income, including your partner's (e.g. from payslips)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoings (e.g. rent, mortgage, childcare payments)
  • Council tax bill

Who can't use them

You can't use the calculators if you're under 18, and they won't give accurate results if you're:

  • A prisoner
  • A student
  • Not a British or Irish citizen
  • On strike
  • Living outside the UK
  • Living permanently in residential care or a nursing home

To book an appointment and get advice from the council's Money, Advice and Rights Team, please visit:


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