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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 


Housing benefit or council tax reduction appeal

How to make an appeal if you were unsuccessful with your housing benefit application or council tax reduction application or how to appeal a benefit or council tax reduction change.

We will write to you with a decision about housing benefit or council tax reduction, if you have either:

  • Made a claim.
  • Had a change of circumstances which affects your benefit.
  • Been told you have to pay back benefit.

How do I make an appeal?

If you are affected by a decision about housing benefit or council tax reduction you have the right of appeal.

Housing benefit or council tax reduction appeal

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